33bam Privacy Policy

This Privacy Policy describes how 33bam (referred to as "we", "us", or "the Platform") collects, uses, stores, and protects the personal data of all users who register for or use our online casino and sports betting services.

By accessing and using the 33bam platform, you expressly consent to the data practices described in this policy. This policy is incorporated by reference into the 33bam Terms & Conditions and forms part of the agreement between you and us.

When you register and use the 33bam platform, we collect the following categories of personal data:

• Identity data: your name, date of birth, and any government-issued identification documents submitted during account verification (KYC).
• Contact data: your mobile phone number, email address, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions).
• Financial data: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and account balance history.
• Technical data: IP address, device type, browser type and version, operating system, and session duration logs collected automatically when you access the platform.
• Gameplay data: your betting history, game preferences, wagering patterns, bonus usage, and responsible gaming tool settings.

33bam uses the personal data we collect for the following purposes:

• Account management: to register and maintain your player account, verify your identity, and process deposits and withdrawals via your chosen payment methods.
• Platform delivery and improvement: to provide, maintain, and continuously improve the 33bam gaming experience, including personalising game recommendations and promotional offers.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, multi-account abuse, and other prohibited activities on the platform.
• Responsible gaming compliance: to monitor gameplay patterns and intervene proactively if indicators of problem gambling are identified, and to apply your self-set responsible gaming limits.

33bam processes your personal data on the following legal bases:

• Contractual necessity: processing your data is required in order to provide the platform services you have registered for, including account creation, payment processing, and game access.
• Legal obligation: certain data processing activities are required for compliance with anti-money laundering (AML) obligations, KYC verification requirements, and applicable regulatory frameworks.
• Legitimate interests: 33bam has a legitimate interest in processing certain data to prevent fraud, secure the platform, improve user experience, and communicate relevant product updates to registered players.
• Consent: where processing is based on consent (e.g. marketing communications), you may withdraw your consent at any time by contacting support.

33bam will only process your data for purposes that are compatible with the original purpose for which it was collected, unless you have given explicit consent for a different purpose.

33bam does not sell, rent, or trade your personal information. We may share your data with the following categories of trusted third parties only where strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) receive only the transaction data necessary to process your deposits and withdrawals.
• Game content providers: game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe) may receive anonymised session and gameplay data as required to deliver their games on the platform.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory obligation, 33bam may disclose personal data to law enforcement or compliance bodies.

33bam uses cookies and similar tracking technologies to enhance the platform experience and gather aggregated analytics. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including maintaining your login session and applying your responsible gaming settings.
• Analytics cookies: used to measure how users interact with the platform so we can identify areas for improvement. All analytics data is aggregated and anonymised.
• Preference cookies: store your language, display, and notification preferences so that they are retained between sessions.

33bam retains personal data for as long as your account remains active and for a reasonable period thereafter as required for legal and compliance purposes. Specifically:

• Account and identity data is retained for the duration of your active account plus a minimum post-closure period as required by applicable AML and KYC regulations.
• Transaction records are retained for a minimum period consistent with financial record-keeping obligations and dispute resolution requirements.
• Support communications are retained for a period sufficient to ensure continuity of service and resolution of any outstanding issues.
• After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to any individual.

As a registered user of the 33bam platform, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data 33bam holds about you at any time by contacting our support team.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right of erasure: you may request that your account and associated personal data be deleted, subject to 33bam's legal retention obligations. Erasure requests will be processed within a reasonable timeframe.
• Right to restrict processing: in certain circumstances, you may request that 33bam restricts the processing of your personal data — for example, while a complaint or data accuracy dispute is being investigated.

33bam implements industry-standard security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include:

• SSL encryption on all data transmissions between your device and the 33bam platform, ensuring that your login credentials, payment details, and personal data are never transmitted in plain text.
• Access controls limiting who within the 33bam organisation can access your personal data, on a need-to-know basis only.
• Regular internal reviews of data handling practices to identify and address potential vulnerabilities before they can be exploited.

The 33bam platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on the platform or provided personal data without your consent, please contact our support team immediately so that we can take appropriate action, including account closure and data deletion.

33bam may use age verification procedures at registration and at any subsequent point during a player's lifecycle on the platform to enforce this restriction.

33bam reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform services, or applicable legal requirements. When material changes are made, we will make reasonable efforts to notify registered users via their registered contact details or through a notice displayed on the platform. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the 33bam platform after any update constitutes your acceptance of the revised Privacy Policy.

This Privacy Policy is written in English. In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail in all cases.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data 33bam holds about you, please contact our support team. Our support email address is available in the footer of this page. We aim to respond to all data-related enquiries within a reasonable timeframe. Support is available 24/7.